National Accounts Customer Service Coordinator
1 day ago
{"h1": "National Accounts Customer Service Coordinator III", "p": "At Culligan International, we are seeking a highly skilled National Accounts Customer Service Coordinator III to join our team. This role will be responsible for supporting the development, implementation, and growth of our business within our National Accounts program.
Responsibilities:
* Manage the Site Survey process from dispatch to quote creation.
* Accurately document all account requirements for proper invoicing and reporting.
* Provide regular communications for updates and reporting purposes to customers, dealers, and other members of Culligan.
* Respond to all inquiries from Culligan internal and external customers.
* Provide support to all Culligan customers & sales team. Will work closely w/ National Account Sales Mgrs.
* Accurately enter contact data and notes into a database for tracking, analysis, and reporting.
* Manage interface with National Accounts Portals as required by accounts to support sales and service.
* Process customer orders from initial proposal thru installation.
* Manage customer support functions as assigned.
* Demonstrate a professional and friendly demeanor to internal & external customers.
* Conduct customers' follow up to complete invoicing and service provider payments.
* Cross train on all accounts as a back up to support the team.
* Available when needed to assist in the call center.
* Additional responsibilities as assigned by supervisor.
* May need to work over time as needed based on the business needs.
Requirements:
* Bachelor's degree or equivalent work experience
* Ideally to have 3-5 years supporting National Accounts Customer Service
* Familiarity and competency with data entry
* ERP data management experience (SAP, Salesforce, and CRM a plus)
* Experience in MS office required, strong proficiency in Excel required.
* Strong attention to detail and organizational skills
* Fast and accurate data entry skills
* Strong and effective verbal and written communication skills
Competencies:
* Resourcefulness
* Customer Focus
* Team Player
* Passion
* Integrity
* Analysis Skills
* Detail Orientated
* Organization/Planning
* Oral/Written Communication
"}
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National Accounts Customer Service Coordinator
12 hours ago
Des Plaines, Illinois, United States Culligan Full timeJob SummaryWe are seeking a highly skilled National Accounts Customer Service Coordinator III to join our team at Culligan. This role will be responsible for supporting the development, implementation, and growth of our business within our National Accounts program.Key ResponsibilitiesManage the Site Survey process from dispatch to quote creation.Accurately...
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Des Plaines, Illinois, United States Culligan Full time{"Job Title": "National Accounts Customer Service Coordinator III", "Job Summary": "We are seeking a highly skilled National Accounts Customer Service Coordinator III to join our team at Culligan. In this role, you will be responsible for supporting the development, implementation, and growth of our business within our National Accounts program.Key...
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Des Plaines, Illinois, United States Culligan Full time{"Job Title": "National Accounts Customer Service Coordinator III", "Job Summary": "We are seeking a highly skilled National Accounts Customer Service Coordinator III to join our team at Culligan. In this role, you will be responsible for supporting the development, implementation, and growth of our business within our National Accounts program.Key...
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Des Plaines, Illinois, United States Culligan International Full timeJob SummaryCulligan International is seeking a highly skilled National Accounts Customer Service Coordinator III to support the development, implementation, and growth of our business within our National Accounts program.Key Responsibilities:Manage the Site Survey process from dispatch to quote creation, ensuring seamless communication with customers and...
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Des Plaines, Illinois, United States Culligan Full timeJob SummaryCulligan is seeking a highly skilled National Accounts Customer Service Coordinator III to support the development, implementation, and growth of our business within our National Accounts program.Key ResponsibilitiesSite Survey Management: Manage the Site Survey process from dispatch to quote creation, ensuring accurate and timely...
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