Customer Service Representative
3 days ago
Job Summary
Utica National Insurance Group is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
- Process new business, renewals, and endorsements, and billing transactions according to established department policies and procedures.
- Rate endorsements/transactions for multiple lines of business.
- Communicate and collaborate with internal and external stakeholders in a professional manner when additional information is needed.
- Maintain detailed policy documentation and update customer information as necessary.
- Develop and maintain positive customer relations and coordinate with various functions within the company.
- Perform pre-underwriting tasks for policy transactions based on Company processing procedures and underwriting guidelines.
- Order reports for new business, renewal, and endorsements as required.
- Perform outbound customer retention calls.
- Maintain acceptable productivity and quality levels established by management.
Requirements
- Associate's Degree preferred.
- Basic insurance courses (IIA, AU, etc).
- Demonstrate proficiency in various computer applications.
- Good math background.
- Less than 2 years of experience in agency or insurance company.
- Spanish language proficiency preferred.
Benefits
- Comprehensive Benefits Plan for full-time employees.
- 401K plan.
- Medical coverage.
- Dental coverage.
- Flexible spending accounts.
- Vision care coverage.
- Paid Time-Off (PTO).
- Paid Holidays.
- Paid Volunteer Day.
- Pay-for-Performance.
- Employee and Dependent life insurance.
- Disability insurance.
- Accidental death & dismemberment insurance.
- Discounts on automobile and homeowner's insurance.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
- Credit Union membership.
- Employees' Club.
Additional Information
Utica National Insurance Group is an Equal Opportunity Employer. We offer both full and part-time employment with the goal of providing work-life balance to our talented workforce.
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