Customer Service Representative

3 days ago


Des Plaines, Illinois, United States Utica National Insurance Group Full time

Job Summary

Utica National Insurance Group is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
  • Process new business, renewals, and endorsements, and billing transactions according to established department policies and procedures.
  • Rate endorsements/transactions for multiple lines of business.
  • Communicate and collaborate with internal and external stakeholders in a professional manner when additional information is needed.
  • Maintain detailed policy documentation and update customer information as necessary.
  • Develop and maintain positive customer relations and coordinate with various functions within the company.
  • Perform pre-underwriting tasks for policy transactions based on Company processing procedures and underwriting guidelines.
  • Order reports for new business, renewal, and endorsements as required.
  • Perform outbound customer retention calls.
  • Maintain acceptable productivity and quality levels established by management.

Requirements

  • Associate's Degree preferred.
  • Basic insurance courses (IIA, AU, etc).
  • Demonstrate proficiency in various computer applications.
  • Good math background.
  • Less than 2 years of experience in agency or insurance company.
  • Spanish language proficiency preferred.

Benefits

  • Comprehensive Benefits Plan for full-time employees.
  • 401K plan.
  • Medical coverage.
  • Dental coverage.
  • Flexible spending accounts.
  • Vision care coverage.
  • Paid Time-Off (PTO).
  • Paid Holidays.
  • Paid Volunteer Day.
  • Pay-for-Performance.
  • Employee and Dependent life insurance.
  • Disability insurance.
  • Accidental death & dismemberment insurance.
  • Discounts on automobile and homeowner's insurance.
  • Tuition reimbursement.
  • Employee Assistance Program (EAP).
  • Credit Union membership.
  • Employees' Club.

Additional Information

Utica National Insurance Group is an Equal Opportunity Employer. We offer both full and part-time employment with the goal of providing work-life balance to our talented workforce.



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