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National Accounts Customer Service Coordinator III
2 months ago
Culligan International is seeking a highly skilled National Accounts Customer Service Coordinator III to support the development, implementation, and growth of our business within our National Accounts program.
Key Responsibilities:
- Manage the Site Survey process from dispatch to quote creation, ensuring seamless communication with customers and internal stakeholders.
- Accurately document all account requirements for proper invoicing and reporting, maintaining the highest level of data integrity.
- Provide regular updates and reporting to customers, dealers, and other members of Culligan, fostering strong relationships and trust.
- Respond to all inquiries from Culligan internal and external customers, delivering prompt and professional service.
- Support all Culligan customers and sales team, working closely with National Account Sales Managers to drive business growth.
- Accurately enter contact data and notes into a database for tracking, analysis, and reporting, ensuring data accuracy and consistency.
- Manage interface with National Accounts Portals as required by accounts, supporting sales and service efforts.
- Process customer orders from initial proposal through installation, ensuring timely and efficient delivery.
- Manage customer support functions as assigned, providing exceptional service and support.
- Demonstrate a professional and friendly demeanor to internal and external customers, embodying Culligan's values and mission.
- Conduct customers' follow-up to complete invoicing and service provider payments, ensuring seamless financial transactions.
- Additional responsibilities as assigned by supervisor, requiring adaptability and a willingness to learn and grow.
Requirements:
- Bachelor's degree or equivalent work experience, demonstrating a strong foundation in business and customer service.
- Ideal candidate has 3-5 years of experience supporting National Accounts Customer Service, with a proven track record of success.
- Familiarity and competency with data entry, ERP data management, and CRM systems, including SAP, Salesforce, and Microsoft Office.
- Strong attention to detail, organizational skills, and ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
- Fast and accurate data entry skills, with a high level of proficiency in Microsoft Excel.
- Strong and effective verbal and written communication skills, with the ability to build strong relationships with customers and internal stakeholders.
Competencies:
To perform this role successfully, the ideal candidate should demonstrate the following competencies:
Resourcefulness, Customer Focus, Team Player, Passion, Integrity, Analysis Skills, Detail-Oriented, Organization/Planning, Oral/Written Communication