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National Accounts Customer Service Coordinator III

2 months ago


Des Plaines, Illinois, United States Culligan International Full time
Job Summary

Culligan International is seeking a highly skilled National Accounts Customer Service Coordinator III to support the development, implementation, and growth of our business within our National Accounts program.

Key Responsibilities:

  • Manage the Site Survey process from dispatch to quote creation, ensuring seamless communication with customers and internal stakeholders.
  • Accurately document all account requirements for proper invoicing and reporting, maintaining the highest level of data integrity.
  • Provide regular updates and reporting to customers, dealers, and other members of Culligan, fostering strong relationships and trust.
  • Respond to all inquiries from Culligan internal and external customers, delivering prompt and professional service.
  • Support all Culligan customers and sales team, working closely with National Account Sales Managers to drive business growth.
  • Accurately enter contact data and notes into a database for tracking, analysis, and reporting, ensuring data accuracy and consistency.
  • Manage interface with National Accounts Portals as required by accounts, supporting sales and service efforts.
  • Process customer orders from initial proposal through installation, ensuring timely and efficient delivery.
  • Manage customer support functions as assigned, providing exceptional service and support.
  • Demonstrate a professional and friendly demeanor to internal and external customers, embodying Culligan's values and mission.
  • Conduct customers' follow-up to complete invoicing and service provider payments, ensuring seamless financial transactions.
  • Additional responsibilities as assigned by supervisor, requiring adaptability and a willingness to learn and grow.

Requirements:

  • Bachelor's degree or equivalent work experience, demonstrating a strong foundation in business and customer service.
  • Ideal candidate has 3-5 years of experience supporting National Accounts Customer Service, with a proven track record of success.
  • Familiarity and competency with data entry, ERP data management, and CRM systems, including SAP, Salesforce, and Microsoft Office.
  • Strong attention to detail, organizational skills, and ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Fast and accurate data entry skills, with a high level of proficiency in Microsoft Excel.
  • Strong and effective verbal and written communication skills, with the ability to build strong relationships with customers and internal stakeholders.

Competencies:

To perform this role successfully, the ideal candidate should demonstrate the following competencies:

Resourcefulness, Customer Focus, Team Player, Passion, Integrity, Analysis Skills, Detail-Oriented, Organization/Planning, Oral/Written Communication