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Customer Service Representative

2 months ago

Des Plaines, Illinois, United States Utica National Insurance Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Utica National Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to policyholders via phone, email, and in-person
  • Answer questions and resolve issues related to insurance policies, claims, and billing
  • Develop and maintain positive relationships with policyholders, agents, and internal stakeholders
  • Work collaboratively with the team to achieve customer satisfaction and retention goals
  • Stay up-to-date on product knowledge, industry trends, and regulatory requirements

Requirements

  • High school diploma or equivalent required; insurance experience preferred
  • Bilingual (Spanish) required
  • Excellent communication, problem-solving, and customer service skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and proficiency in Microsoft Office

Benefits

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Flexible spending accounts and paid time off
  • Opportunities for career advancement and professional growth

About Us

Utica National Insurance Group is a leading provider of insurance solutions, dedicated to delivering exceptional service and value to our policyholders. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and teamwork.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system.