Customer Success Manager

2 weeks ago


Bowie, Maryland, United States Inovalon Full time
Job Title: Customer Success Manager

Inovalon is a leading healthcare technology company that empowers its customers to achieve their mission-critical goals. We are seeking a highly skilled Customer Success Manager to join our team and drive business growth through exceptional customer service and strategic account planning.

Key Responsibilities:
  • Develop and execute comprehensive strategic account plans to drive adoption and outcomes for assigned customers.
  • Build and maintain strong relationships with senior-level customer stakeholders to understand their goals and provide guidance and recommendations to help them achieve desired outcomes.
  • Proactively identify risks to customer success and demonstrate influence in driving outcomes, both internally and externally.
  • Manage renewal opportunities and identify expansion opportunities to drive business growth.
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.
Requirements:
  • Minimum of 5 years of overall experience, 3 years of customer relationship/account management experience, preferably in the healthcare industry.
  • Ability to communicate effectively with clients regarding product, service delivery, and related information.
  • Demonstrated experience in successfully managing customers, including renewal and expansion opportunities.
  • Aptitude to understand healthcare industry and IT solutions based on analytics.
  • Strong problem-solving skills, communication, and interpersonal skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Inovalon is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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