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Customer Service Manager

2 months ago

Bowie, Maryland, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities

• Assess customer storage needs and provide personalized solutions
• Conduct daily storage unit inspections to ensure inventory and availability
• Manage cash drawers and make bank deposits
• Maintain accurate records and reports
• Collaborate with colleagues to achieve team goals and objectives

Requirements

• 1+ year of customer service experience in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation
• High school diploma or equivalent required

What We Offer

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and sick leave
• Mileage reimbursement and on-site company housing available

About Us

Public Storage is a leading provider of self-storage solutions, with a commitment to delivering exceptional customer service and exceeding customer expectations. We are proud to be recognized as a Great Place to Work and offer a supportive and inclusive work environment.