Customer Service Sales Representative

2 weeks ago


Bowie, Maryland, United States The UPS Store Full time
Position Overview:

As a Sales and Service Associate at The UPS Store, you will represent our brand, interacting with customers to deliver exceptional service and tailored solutions.

Your role will encompass a variety of tasks, from shipping and packing services to printing and mailbox rentals, allowing you to demonstrate our extensive range of offerings while ensuring customer satisfaction.


Store Hours:

Our locations operate Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. We pride ourselves on blending the resources of a global franchise with the personalized touch of a locally owned business.


Key Responsibilities:
  • Welcome and assist customers with enthusiasm, fostering relationships to enhance sales and loyalty.
  • Provide knowledgeable advice on our services and products, offering personalized solutions to meet individual customer needs.
  • Manage shipments, securely pack items, and ensure accurate documentation for seamless transactions.
  • Operate printing and copying machinery to deliver high-quality results in a timely manner.
  • Handle mail and packages with care and efficiency.
  • Maintain a clean and organized store environment to uphold brand standards.
  • Collaborate with colleagues to meet sales goals and contribute to the overall success of the store.
  • Engage in ongoing training and development opportunities to enhance your skills and advance within our multi-location framework.

Perks & Benefits:
  • Comprehensive paid training and continuous support to ensure your success.
  • Flexible scheduling with no late-night shifts.
  • Sick pay and dental and vision insurance.
  • 401K Retirement Savings Plan with matching contributions.
  • Opportunities for career growth and advancement.
  • Uniforms provided and employee discounts available.

Qualifications:
  • 1 to 2 years of prior customer-facing retail experience is required.
  • Availability to work weekends as needed.
  • Able to lift items weighing 40+ pounds.
  • Strong communication and teamwork abilities.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with a focus on accuracy and quality.
  • Proficient in computer skills, including Microsoft Office and POS systems.
  • Excellent verbal and written communication skills, including spelling and math.

Hourly compensation ranges from $17.00 to $18.00 per hour, based on skills and experience.



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