Facility Operations Supervisor

2 weeks ago

Forest Hills, New York, United States Fitness Connection Full time

Job Details

Description

Position Overview

As a Facility Operations Supervisor at Fitness Connection, you will be responsible for managing all elements of the Front Desk and Kids Club functions, along with overseeing subordinate management personnel. This position entails ensuring cleanliness, maintenance, general administration, customer service, and revenue generation. By leading the Connection Specialists team, you will guarantee that club operations are efficient and effective, creating a welcoming and organized atmosphere for both members and staff.

Daily Responsibilities

Leadership & Management: Supervise and guide Connection Specialists, Kids' Club Associates, and other management staff to ensure compliance with policies and procedures. Inspire the team to deliver exceptional customer service and maintain company standards. Prepare and submit staff schedules within budget for the Club Manager's approval. Ensure the club and Kids Club open and close on time. Monitor staff uniform adherence and professional appearance. Operational Oversight: Ensure that all front desk operations comply with company policies and procedures. Manage front desk systems, including member check-in and guest registration. Train staff in customer service excellence and professionally address customer service issues and member complaints. Oversee daily banking, drawer counts, and shift reports for accuracy. Monitor and manage inventory of office, janitorial, and retail supplies. Retail Oversight: Manage retail and concession sales, ensuring products are adequately stocked and rotated. Set daily and weekly sales targets for Connection Specialists. Train staff on product knowledge and effective sales techniques. Conduct inventory controls and maintain a minimum profit margin on retail sales. HR/Payroll and Administrative Functions: Recruit, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and adherence to health and safety standards. Ensure timely payroll submission within budget, closely monitoring departmental expenditures. Manage employee performance, promptly addressing personnel issues, and fostering a collaborative work environment. Participate in management meetings and actively engage in training and development programs, advocating for continuous learning.

Qualifications

Positive attitude with the ability to motivate staff. Strong leadership, motivational, and communication skills. Understanding of cash handling procedures and basic financial management. Proficiency in front desk software systems and adaptability to new technologies. Physical capability to work extended hours and handle up to 45 pounds. Minimum one year of experience in front desk or related industry preferred. High school diploma or GED required; management experience in hospitality/retail is advantageous. CPR and AED certification required.

About Fitness Connection

Fitness Connection is a comprehensive health club dedicated to providing an exceptional fitness experience to all members, including underserved communities, for a healthier lifestyle. Our facilities feature modern amenities such as Group Classes, Cycling Studios, basketball courts, and well-equipped locker rooms, ensuring that every member finds something to enjoy at Fitness Connection.

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