Patient Advocate

2 days ago


San Francisco, California, United States Elevate Patient Financial Solutions Full time
Job Summary

The Patient Advocate role at Elevate Patient Financial Solutions is a critical position that requires a strong understanding of healthcare systems and a passion for helping patients navigate the complexities of medical billing and insurance. As a Patient Advocate, you will be responsible for connecting uninsured hospital patients with programs that will cover their medical expenses, working closely with patients, hospital staff, and government agencies to ensure seamless communication and efficient resolution of patient needs.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance programs
  • Complete and submit applications for patients, following up with government agencies to ensure timely approval
  • Document patient interactions and case outcomes in hospital systems and MPower, ensuring accurate and timely reporting
  • Provide exceptional customer service to patients, responding to inquiries and concerns in a professional and empathetic manner
  • Collaborate with hospital staff, case managers, social workers, and financial counselors to ensure comprehensive patient support
  • Manage patient accounts, tracking paperwork and follow-up communications to ensure timely enrollment and renewal of Medicaid benefits
Requirements
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability and critical thinking skills to navigate changing healthcare processes and government programs
  • Professional experience working with state and federal programs
  • Effective communication and interpersonal skills to work with diverse patient populations
Benefits

Elevate Patient Financial Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, and paid time off. We believe in making a positive impact on our employees and their families, and we offer a supportive and collaborative work environment that fosters career growth and development.



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