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Patient Service Advocate Supervisor
2 months ago
We are seeking a highly skilled and experienced Patient Service Advocate Supervisor to join our team at TrueCare. As a key member of our operations team, you will be responsible for overseeing and coordinating daily activities of our Patient Services Advocates (PSAs) to ensure quality, timeliness, accuracy, and consistency.
Key Responsibilities- Oversee and coordinate daily activities of PSAs to ensure quality, timeliness, accuracy, and consistency.
- Assign staff to various PSA projects based on skills and capacity.
- Create and maintain staff schedules, coverage plans, and assignments.
- Monitor staff time and attendance daily and make appropriate corrections.
- Train staff on processes and protocols for managing and following up with patients.
- Work closely with the Director of PRE to ensure departmental goals are being achieved.
- Ensure complete tracking and follow-up on all projects assigned.
- Produce and maintain reports for all projects assigned.
- Monitor workflow and ensure that outreach and scheduling are completed within guidelines.
- Assist in tracking and reporting on staff productivity.
- Monitor quality by performing audits and ensuring all associated processes are followed consistently.
- Make recommendations regarding changes, improvements, or enhancements to processes.
- Serve as point of contact and perform trouble-shooting when problem situations arise.
- Address and resolve complaints related to customer service.
- Provide coverage for managing projects or assignments.
- Maintain confidentiality of Patient Health Information (PHI) by following all applicable Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Coordinate and schedule trainings for staff.
- Assist with developing departmental protocols.
- Conduct weekly and/or monthly meetings as directed.
- Attend and participate in meetings, task forces, and committees as appropriate.
- High school diploma or equivalent.
- Two (2) years' of call center or back office experience in a healthcare setting.
- Two (2) years' of supervisory or lead experience in a healthcare setting.
- Knowledge of the HIPAA Privacy and Security Rule.
- Bilingual in English and Spanish.
- Availability to work outside of normal shifts.
- Computer literacy working with PC-based software applications and proficiency with the Microsoft Office suite.
- Competitive Compensation
- Low-cost health, dental, vision, and life insurance
- Three weeks PTO, 10 Paid Holidays
- Tuition Reimbursement, Employee Assistance program
We offer a comprehensive benefits package and a supportive work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
