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Hospice Patient Care Advocate
2 months ago
Mission Healthcare is seeking a highly skilled and compassionate Hospice Patient Care Advocate to join our team. As a key member of our clinical staff, you will play a vital role in ensuring the highest level of care for our patients and their families.
Key Responsibilities- Coordinate Patient Care: Collaborate with the clinical team, marketing team, patients, and their families to ensure comprehensive care is implemented in a timely and efficient manner.
- Assign Clinical Teams: Assign clinical teams to patients to ensure consistency in clinical care.
- Field Patient Care Calls: Assist in fielding patient care calls to ensure staff are assigned as needed when emergent issues arise.
- Obtain Necessary Records: Assist the clinical/marketing team in obtaining necessary records needed for compliance in Assisted Living and Skilled Nursing facilities.
- Re-order Medication: Assist case managers in re-ordering medication as needed.
- Coordinate F2F Visits: Coordinate F2F visits on patients for re-certifications and manager SNF MD/NP visits as needed.
- Prepare Re-certification Worksheets: Prepare re-certification worksheets for IDG.
- Run Weekly Stand-up Meetings: Run weekly stand-up meetings that will include Case Managers and Scheduling team to ensure proper assignment of LVN visits.
- Run Compliance Visit Report: Run compliance visit report on newly admitted patients to ensure SC, MSW compliance visits are completed within 5 days.
- Schedule/Prep for IDG: Schedule/prep for IDG.
- Assist in Facilitating IDG Meetings: Assist in facilitating IDG meetings.
- Work with Medical Directors: Work with Medical Directors to ensure IDG coverage.
- Assist DPCS/Clinical Manager: Assist DPCS/clinical manager in making welcome calls to all new admissions.
- Assist Scheduling Coordinators and Intake Coordinators: Assists Scheduling Coordinators and Intake Coordinators as needed.
- Ensure Compliance: Ensure compliance with all state, federal, and CHAP referral/intake regulatory requirements.
- Implement Improved Work Methods: Coordinates the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establish Positive Working Relationships: Establishes and maintains positive working relationships with current and potential referral sources.
- Participate in Quality Assessment: Participates in quality assessment performance improvement teams and activities.
- Maintain Comprehensive Knowledge: Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Mission Healthcare.
- Education: High school graduate or equivalent required.
- Experience: Licensed LVN with (1) years' experience in health care office, preferably in hospice operations.
- Computer Skills: Proficient computer skills required.
- Customer Service: Demonstrates excellence in customer service and time management.
- Business Knowledge: Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
- Communication Skills: Demonstrates good communications, negotiation, and public relations skills.
- Autonomy and Organization: Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Schedule Availability: Flexible schedule availability (based on business need).
