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Patient Service Advocate Supervisor
2 months ago
We are seeking a highly skilled and experienced Patient Service Advocate Supervisor to join our team at TrueCare. As a key member of our operations team, you will be responsible for overseeing and coordinating daily activities of our Patient Services Advocates (PSAs) to ensure high-quality patient care and exceptional customer service.
Key Responsibilities- Operations Management: Oversee and coordinate daily activities of PSAs to ensure quality, timeliness, accuracy, and consistency in patient care and service.
- Staff Management: Assign staff to various projects based on skills and capacity, create and maintain staff schedules, coverage plans, and assignments, and manage Paid Time Off (PTO).
- Training and Development: Train staff on processes and protocols for managing and following up with patients in assigned groups or populations to schedule appointments.
- Quality Assurance: Monitor workflow, ensure that outreach and scheduling are completed within established guidelines, and perform audits to ensure all associated processes are followed consistently.
- Reporting and Analytics: Produce and maintain reports for all projects assigned and track and report on staff productivity.
- Customer Service: Address and resolve complaints related to customer service and escalate to Director of PRE when necessary.
- Education: High school diploma or equivalent.
- Experience: Two (2) years' of call center or back office experience in a healthcare setting and two (2) years' of supervisory or lead experience in a healthcare setting.
- Skills: Knowledge of the HIPAA Privacy and Security Rule, bilingual in English and Spanish, and computer literacy working with PC-based software applications (e.g., EHR software) and proficiency with the Microsoft Office suite.
- Competitive Compensation
- Low-cost health, dental, vision & life insurance
- 3 weeks PTO, 10 Paid Holidays
- Tuition Reimbursement, Employee Assistance program
We offer a comprehensive benefits package and a supportive work environment that values employee growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application to join our team at TrueCare.
