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Customer Service Vehicle Return Specialist

2 months ago

Dallas, Texas, United States Hertz Full time
Job Overview

Schedule: Nights and Weekends

Compensation: $14.50 per hour

The Customer Service Vehicle Return Specialist plays a crucial role in the airport team, serving as the face of the brand by delivering a swift, seamless, and valued experience to our clients. This position is responsible for offering attentive, courteous, and efficient service as customers return their vehicles.

Key Responsibilities:
  • Deliver exceptional customer service by overseeing the vehicle return process, adhering to company policies and procedures.
  • Greet all customers warmly and maintain a professional demeanor, assisting with luggage and addressing inquiries in a friendly manner.
  • Provide customers with a detailed invoice and a comprehensive explanation of their charges.
  • Effectively resolve customer issues and concerns, utilizing strong customer service techniques. When necessary, escalate matters to the Team Leader to ensure resolution before the customer departs.
  • Conduct vehicle inspections, documenting any new damage or significant cleaning needs, and complete necessary paperwork.
  • Check fuel levels and mileage, clearly communicating final charges to customers.
  • Collect vehicle keys from customers, ensuring they remain with the vehicle while reminding them to retrieve personal belongings. Offer assistance as needed.
  • Drive continuous improvement by sharing customer feedback with the team and participating in action planning to enhance operational performance and customer satisfaction.
  • Maintain a professional appearance that aligns with the standards of providing top-tier customer service.
  • Perform additional duties as assigned by management or Team Leaders.
  • Keep the work area organized and free from clutter.
Essential Qualifications:
  • Strong passion for customer service and meticulous attention to detail.
  • A minimum of one year of experience in sales or customer service within a high-volume or service-oriented setting.
  • Demonstrated sales and closing skills, coupled with a friendly and engaging demeanor.
  • Basic proficiency in computer usage.
Must possess:
  • Excellent verbal and written communication skills, with proficiency in English. Candidates fluent in additional languages are encouraged to apply.
  • The ability to thrive in a fast-paced environment with diverse tasks, showcasing outstanding organizational and time management skills.
  • Professionalism and strong interpersonal skills.
  • Proven capability to work effectively within a team.
  • A customer-centric focus, with a track record of success in customer-facing roles.
  • Flexibility to work various shifts, including weekends and holidays, and the willingness to work overtime as needed.
  • The ability to work outdoors in all weather conditions.
  • The capacity to stand for extended periods.
  • The ability to lift items weighing up to 45 pounds.
About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations globally. As one of the largest vehicle rental companies worldwide, Hertz is a recognized leader in the airport rental market.

Diversity and Inclusion
At Hertz, we celebrate a culture of diversity and inclusion, taking proactive steps to promote equal employment and advancement opportunities. The diverse perspectives, experiences, skills, and talents of our employees contribute significantly to our culture and success.

We encourage individuals to apply for positions based on their unique characteristics.