Automotive Service Representative

4 days ago

Dallas, Texas, United States Overseas Service Haus Full time
Overview

We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at Overseas Service Haus. As a key member of our team, you will be responsible for providing exceptional customer service and promoting our products and services to drive customer satisfaction.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect the vehicle, and refer to the service history to accurately identify and verify customer service needs.
  • Recommend services based on your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer, ensuring they can make an informed decision.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, for the services approved by the customer, and keep them updated throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.
Benefits
  • Closed Sundays.
  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Overseas Service Haus is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

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