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Customer Service Representative

2 months ago

Dallas, Texas, United States Intuit - TurboTax Full time

About the Gig:

As a Customer Service Representative for TurboTax, you will play a vital role in helping customers navigate our tax return software and products. Your primary responsibility will be to provide top-notch support to customers, addressing their questions and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a prompt and courteous manner.
  • Utilize your problem-solving skills to troubleshoot and resolve customer issues related to TurboTax products and tax return software.
  • Work collaboratively with a team of Subject Matter Experts (SMEs) and Marketplace Performance Specialists to ensure seamless customer support.
  • Develop a strong understanding of TurboTax products and tax return software to effectively assist customers.

Requirements:

  • 1+ years of customer service or sales experience required.
  • Strong communication and interpersonal skills, with the ability to articulate solutions clearly and empathetically.
  • Proficiency in Microsoft Office 365 products, including Word and Excel.
  • Able to work a minimum of 20 hours per week or 40 hours per cycle from Monday to Sunday, between 8AM and 10PM EST.

What We Offer:

  • A competitive hourly rate of $18+ per hour.
  • A $300 bonus for completing 5 days of training.
  • The opportunity to work with a dynamic team and develop your skills in customer service and support.

Get Started:

Apply now and get pre-approved for training. Don't miss out on this exciting opportunity to join the Intuit TurboTax team and make a difference in the lives of our customers.