Vehicle Operations Support Specialist II

1 week ago

Dallas, Texas, United States Cox Communications Full time
Job Summary

We are seeking a highly skilled Vehicle Operations Support Specialist II to join our team. This role is responsible for coordinating vehicles for sale, reviewing work performed, and ensuring effective operational flow.

Key Responsibilities
  • Manage account relationships and maintain effective communications to ensure customer requirements are met.
  • Review and update condition reports, approve and audit vehicle repair reports.
  • Walk vehicles to make recommendations for reconditioning to increase vehicle value.
  • Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and timely completion of reconditioning.
  • Prepare sale vehicle presentations and verify certification/announcements in coordination with account representatives and administrators.
  • Review vehicles in sale line up, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale.
  • Participate in support of all safety activities aligned with Safety Excellence and demonstrate a commitment to safety by following all procedures and modeling safe behaviors.
Requirements
  • High School Diploma/GED and 3 years' experience in a related field.
  • Valid Driver's License and safe driving record required.
  • Effective communication and organization skills required.
  • Commitment to providing excellent customer service essential.
Preferred Qualifications
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc.
  • Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
Work Environment

This is an outdoor role, meaning exposure to weather elements is to be expected.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. We work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

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