Customer Service Representative

4 weeks ago

Dallas, Texas, United States Enterprise Holdings Full time

Job Summary:

We are seeking a skilled Customer Service Representative to provide exceptional customer experiences at our airport rental location. As a key member of our team, you will be responsible for delivering outstanding service to our customers, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rentals upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • Must be at least 18 years old
  • High school diploma or GED required
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related convictions on driving record in the past 5 years
  • Authorized to work in the United States and not require work authorization sponsorship by our company

About Us:

Enterprise Holdings is a leading provider of mobility solutions, offering a wide range of rental cars, trucks, and vans. We are committed to providing exceptional customer service and creating a positive experience for our customers and employees.

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