Customer Engagement Coordinator

2 months ago


Harbor Springs, United States The Highlands at Harbor Springs Full time

Position Overview:

As a Guest Experience Specialist at The Highlands, you will play a pivotal role in delivering exceptional service within the hospitality sector. Your primary responsibility will be to assist guests through various communication channels, ensuring their needs are met efficiently and effectively. This includes managing reservations, resolving e-commerce issues, and facilitating a smooth guest experience.

Key Responsibilities:

  • Respond promptly to customer inquiries through multiple platforms.
  • Assist guests with reservations and provide detailed information regarding services.
  • Monitor guest feedback and address any challenges that arise.
  • Support customers in managing their online accounts and transactions.
  • Collaborate with AI systems to enhance customer interaction.
  • Provide in-person assistance at ticketing locations as required.
  • Ensure all information on digital platforms is accurate and up-to-date.
  • Complete tasks assigned by management to support overall operations.

Qualifications:

  • High School diploma or equivalent; higher education is a plus.
  • Experience in the hospitality field with excellent communication skills.
  • Strong writing skills with a focus on professionalism.
  • Understanding of e-commerce principles.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Proficient in Microsoft 365; familiarity with CRM systems is advantageous.

Benefits:

  • Complimentary access to recreational facilities for you and your family.
  • Discounts at various dining establishments.
  • Reduced rates for spa services and accommodations.
  • Childcare support for team members.
  • Tuition assistance for further education.
  • Health, dental, and vision insurance coverage.

At The Highlands, we are committed to fostering a positive work environment that values leadership and service excellence. Our core values guide our mission to create memorable experiences for every guest.



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