Customer Care Coordinator

1 month ago


Colorado Springs, Colorado, United States Lifeway Mobility Holdings LLC Full time
Job Title: Customer Care Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Lead Outreach: Initiate outbound calls and emails to engage with potential customers and qualify leads.
  • Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.
Requirements:
  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • High school diploma.
  • Ability to juggle phone calls and computer tasks.
Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD insurance, and voluntary benefits. Our Academy provides virtual and in-person training, ongoing support, and opportunities for growth and development. Enjoy 7 paid holidays and three weeks of PTO to relax and recharge.

Lifeway Mobility Holdings LLC is an Equal Opportunity Employer.



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