Customer Engagement Specialist

2 weeks ago


Colorado Springs, Colorado, United States YMCA of the Pikes Peak Region Full time

Position Overview:

The YMCA of the Pikes Peak Region is seeking a friendly and approachable Customer Engagement Specialist. As a vital representative of our organization, your role will significantly enhance member experience and satisfaction. Your primary objective will be to ensure that all members and visitors feel welcomed and at ease within our facilities.

Key Responsibilities:

  • Welcome members and guests as they enter the facility.
  • Address inquiries and resolve concerns from members and visitors promptly and professionally.
  • Manage incoming calls and redirect them as necessary.
  • Promote memberships and programs by engaging in informative discussions about the advantages of YMCA offerings.
  • Process new memberships and program enrollments accurately.
  • Collaborate with center staff to guarantee exceptional service and timely responses to member inquiries or issues.
  • Achieve and surpass membership satisfaction and retention objectives.
  • Uphold financial integrity by adhering to membership and financial policies.
  • React appropriately to emergency situations by following established safety protocols.
  • Consistently provide outstanding member service and foster member engagement.

Qualifications:

  • Minimum age of 18 years.
  • High school diploma or equivalent required.
  • Previous customer service experience is preferred.
  • Strong emphasis on confidentiality and organizational skills.
  • Bilingual candidates are preferred.

Benefits:

  • Complimentary Family Membership.
  • Discounts on programs.
  • Generous retirement benefits.
  • Employee Assistance Program.
  • Paid Sick Leave.

Organizational Culture:

Our mission and core values are embodied in our culture. At the YMCA, we are dedicated to strengthening communities with purpose and intentionality every day. We pride ourselves on being welcoming, genuine, hopeful, nurturing, and determined in our quest to empower individuals and enhance community strength.



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