Technical Support Specialist

2 weeks ago


Conshohocken, Pennsylvania, United States CGS Business Solutions | INC 5000 Company Full time

CGS Business Solutions is dedicated to assisting you, as a valued Technical Professional, in discovering the next significant advancement in your career. We connect professionals like you to fulfilling consulting or permanent positions in your field of expertise. Currently, we are on the lookout for Technical Professionals seeking challenging and rewarding opportunities for the following role:

We are accepting applications for multiple IT Service Desk Analyst - Onsite positions on a long-term contract with the potential for permanent employment. This role will deliver daily technological support to end-users across the organization. Under the guidance of the Help Desk Manager, this position will offer technical IT assistance regarding all computer hardware, software, and peripheral devices to ensure that end users can operate effectively with minimal interruptions or downtime due to technical issues.

Qualifications

  • Proficiency in operating systems (Windows 2007/2008/2010/0365)
  • Understanding of data networking and communication devices and software
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Familiarity with custom applications, active directory, and ticketing systems

Key Responsibilities and Skills

The primary duty of the IT Service Desk Analyst is to provide technical support and training on software and hardware to internal users, primarily through incoming phone inquiries.

  • Assist internal customers with software and hardware inquiries and issues.
  • Configure and maintain hardware including PCs, laptops, printers, etc.
  • Provide training and documentation for standard and custom applications.
  • Support various projects and tasks as assigned.
  • Ensure network security and manage user account creation and administration.
  • Assist network operations in maintaining connectivity.

About CGS Business Solutions:

CGS specializes in IT business solutions, staffing, and consulting services. With a strong emphasis on IT Applications, Network Infrastructure, Information Security, and Engineering, CGS is recognized as an INC 5000 company, voted one of the Best Places to Work, and honored as one of the Best IT Recruitment Firms in California. After achieving eight consecutive Fastest Growing Company titles, CGS continues to expand into new markets across the USA. Organizations rely on CGS to attract and retain top talent, gaining a competitive edge in the rapidly evolving business landscape.



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