Beverage Service Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Jackmont Hospitality Full time
Company Overview

Jackmont Hospitality is dedicated to providing exceptional dining experiences through quality service and a welcoming atmosphere.

Position Summary

The Beverage Service Specialist is responsible for crafting and serving a variety of alcoholic and non-alcoholic beverages to patrons at the bar and service bar, adhering to standard recipes and company policies regarding alcohol service. This role requires a keen focus on guest satisfaction and maintaining a friendly environment.

Key Responsibilities
  • Verify the age of guests ordering alcoholic beverages who appear to be 40 years old or younger.
  • Foster a warm and inviting bar atmosphere.
  • Prepare, garnish, and serve beverages promptly and accurately.
  • Build rapport with repeat guests by remembering their names and preferred drinks.
  • Facilitate food orders from guests seated at the bar in coordination with the kitchen staff.
  • Become knowledgeable about the menu to provide informed recommendations.
  • Encourage guests to try additional food or drink items when appropriate.
  • Maintain cleanliness and organization of the bar area.
  • Process all orders accurately in the point-of-sale system.
  • Adhere to all relevant brand standards for service excellence.
Qualifications
  • Must present a neat and professional appearance in the company-approved uniform.
  • Ability to operate the point-of-sale system, handle cash accurately, and process credit card transactions.
  • Capable of managing guest concerns calmly and effectively, escalating to management when necessary.
  • Must successfully complete bar validation.
  • Clear communication skills to respond to guest requests.
  • Able to hear clearly in a noisy environment.
  • Physical ability to lift 30 lb. cases and carry them short distances, including up and down stairs.


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