Event Coordinator

3 hours ago

Anaheim, California, United States Smart City Networks, Limited Partnership Full time
Job Summary

We are seeking a highly organized and detail-oriented Event Coordinator to join our team at Smart City Networks, Limited Partnership. As an Event Coordinator, you will play a critical role in ensuring the success of our events by providing exceptional customer service, coordinating logistics, and resolving customer sales and service issues.

Key Responsibilities
  • Support and coordinate customer sales and service activities with show management, site management, and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned shows.
  • Collect payment prior to show for all scheduled show management services.
  • Fully utilize and understand all aspects of company proprietary software system.
  • Assist and answer all customer sales and service staff inquiries on input and system issues.
  • Resolve all errors of customer billing and interface with customers to solve issues and suggest additional services, if needed.
  • Initiate credit card searches and resolve billing/payment issues with client.
  • Understand and clearly explain all aspects of company products to customers.
  • Ensure compliance with company policy in relation to customer credit card and prepayment requirements.
  • Interact with customers and show managers on a regular basis.
  • Respond to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
  • Provide guidance and training to lower-level CSSRs. Functions as a lead, regional specialist, or assistant to manager as needed.
  • Provide proactive support and coordination for pre-show and on-site collection efforts.
  • Obtain customer approval and signature on all requested services.
  • Prepare all show site reports.
  • Communicate with other department team members on customer sales and service issues.
  • Attend pre-conference meetings.
  • Distribute/collect show manager equipment rentals.
  • Review billing with show management.
  • Collect show management survey.
Requirements
  • Strong knowledge of Microsoft Office suite required, particularly Outlook, Word, and Excel.
  • Ability to multi-task and respond to multiple interruptions in a professional manner.
  • Exceptional organizational skills.
  • Professional presence.
  • Strong attention to detail is essential.
  • High school graduate or equivalent, Bachelor's degree preferred.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us.

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