Customer Service Representative

3 weeks ago


Saratoga Springs, New York, United States Adirondack Trust Company Full time
Job Description

As a Customer Service Representative at Adirondack Trust Company, you will be the face of our organization, responsible for rendering a high standard of service to all customers. You must be able to interact with customers and colleagues in a pleasant, professional manner, while conducting appropriate transactions and meeting the customers' needs.

Key Responsibilities:

  • Process personal and business checking and savings deposits in the form of cash or check.
  • Cash checks according to regulation protocol.
  • Accept loan and/or tax payments, verifying payment amount and issuing receipt.
  • Process Money Orders and Treasurer's Checks.
  • Ensure teller station is properly supplied, balance drawer daily, including periodic batching of cashed checks, count and roll loose coins.
  • Balance and update savings passbooks.
  • Answer any and all customer questions, resolve customer problems, help with account statements, and refer customers to the proper department for issues that cannot be resolved at the teller line.

Requirements:

  • A High School Diploma or GED equivalent is required.
  • Cash handling and customer service experience is required.
  • Strong interpersonal relationship skills and the demonstration of effective listening and communication abilities are highly recommended.

Adirondack Trust Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.



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