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Customer Service Representative

4 weeks ago

Saratoga Springs, New York, United States Sara's Kitchen 518 LLC Full time

Job Title: Counter/Server

Job Summary:

Sara's Kitchen 518 LLC is seeking a skilled Counter/Server to provide exceptional customer service and ensure a positive dining experience for our guests. As a Counter/Server, you will be responsible for greeting customers, taking orders, serving food, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Greet customers with a friendly attitude and assist them with menu selections.
  • Take orders accurately at the counter, ensuring all details are correct.
  • Process payments using the POS system and handle cash/credit transactions efficiently.
  • Deliver food to dine-in guests or package orders for takeout.
  • Maintain cleanliness of the counter and dining area.
  • Assist with stocking supplies, refilling sauces, and preparing the restaurant for peak service times.
  • Respond to customer questions and concerns, ensuring a positive guest experience.
  • Uphold Sara's Kitchen standards by ensuring food is served fresh and in accordance with restaurant quality.

Requirements:

  • Previous experience in a fast-casual restaurant or food service role preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks at once.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.
  • Knowledge or interest in Middle Eastern cuisine is a plus but not required (we'll train you).
  • Must be able to stand for extended periods and lift up to 25 lbs.