Vacation Home Reservations Specialist
5 days ago
We are seeking a skilled and results-driven Vacation Home Reservations Specialist to join our team at Global Vacation Rentals. As a key member of our reservations team, you will be responsible for creating a positive guest experience throughout the booking process.
Our company is a leading property management company in Florida, specializing in vacation rentals for second homeowners, investors, and travelers. We pride ourselves on providing top-notch customer service and innovative solutions in the vacation rental industry.
Key Responsibilities- Manage reservation inquiries to assist customers in booking accommodations
- Provide exceptional customer service by promptly addressing customer concerns, inquiries, and special requests
- Utilize sales techniques to upsell additional services or accommodations to enhance customer experience and increase revenue
- Maintain accurate records of reservations, cancellations, and customer interactions in the booking system
- Collaborate with the sales team to meet and exceed monthly booking targets and revenue goals
- Minimum 3 years of experience in inbound and outbound phone sales
- Passion for providing memorable guest experiences
- High energy and enthusiasm for teamwork
- Flexible schedule availability, including weekends, holidays, and evenings up to 7 pm
- Proficiency with reservation software
- Strong multi-tasking abilities
- Excellent customer relations skills
- Familiarity with VRBO and Airbnb is advantageous
- Experience in B2B and B2C sales
- Detail-oriented with strong follow-up skills
- Effective closer with proven results
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