Key Responsibilities

As a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests from the moment they arrive until their departure. Your primary duties will include:

• Adhering to all safety and emergency protocols while effectively managing any situations that arise.
• Addressing and resolving guest complaints in a timely and efficient manner.
• Assisting the Night Auditor with various front desk and accounting tasks.
• Generating nightly reports as necessary.
• Communicating special requests, early or late departures, room changes, and other guest needs to relevant departments.
• Fostering positive communication and collaboration across all hotel departments.
• Complying with fire, health, and safety regulations and executing procedures as needed.

Required Skills and Qualifications

To excel in this role, candidates should embody the following attributes:

• A positive demeanor coupled with strong communication abilities.
• A commitment to providing exceptional customer service.
• High standards of personal grooming and presentation.
• Adaptability to handle a variety of work situations.
• Willingness to work flexible hours, including both day and night shifts.

Preferred Experience

While not mandatory, the following qualifications would be advantageous:

• Two years of experience in a front desk role.
• Familiarity with the hospitality sector.
• Proficient in IT and related technologies.
• Ability to communicate in Spanish.

At Palette Hotels, we are committed to fostering rewarding careers in hospitality for our team members. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, and a supportive team-oriented environment where individuals are valued.

Palette Hotels is an equal opportunity employer, adhering to policies that prohibit discrimination based on any protected classification under applicable laws. We maintain a drug-free workplace, prohibiting the use, possession, or influence of illegal substances or alcohol during work hours.