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Front Desk Operations Manager

2 months ago


Van Horn, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Palette Hotels. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Front Desk Operations: Manage the front desk, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Team Management: Supervise and train front desk staff, ensuring they are equipped to provide excellent customer service and manage front desk operations effectively.
  • Problem-Solving: Resolve guest complaints and issues in a fair and professional manner, ensuring a positive experience for all guests.
  • Communication: Maintain effective communication with other hotel departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and exceptional guest service.
Requirements
  • Experience: 2+ years of experience in a front desk or customer service role, preferably in the hospitality industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer

At Palette Hotels, we offer a competitive salary, outstanding benefits, and extensive training and development programs to help you succeed in your career. We are an equal opportunity employer and welcome applications from diverse candidates.