Engineering Assistance Specialist
2 weeks ago
The Global Infra team is dedicated to developing engineering solutions aimed at enhancing efficiency and productivity within data warehouse environments. Our core mission is to deliver technical support services tailored for data engineers, data scientists, and software engineers. We utilize a variety of internal customer tools and frameworks to achieve these engineering objectives.
The Infra Engineering Support (IES) specialist will gain expertise in the company's data tools and provide essential front-line support services, which include moderating discussions, addressing support inquiries, and refining documentation. Furthermore, the IES specialist will engage in advanced debugging and troubleshooting to independently resolve issues, while escalating more complex problems to on-call engineers. This role also involves investigating alerts and failed tests, identifying trends for product teams, and conveying user feedback effectively.
Participation in team discussions, road mapping, and backlog management will be integral to the IES specialist's role. A successful candidate will utilize their understanding of user challenges to provide valuable insights and assist in prioritizing the backlog.
- Key Responsibilities:
- Collaborate closely with Data Engineers, Software Engineers, and Data Infrastructure Engineers.
- Support internal engineering teams working on critical enterprise applications and development platforms.
- Act as the primary contact for addressing engineering inquiries and requests.
- Serve as a subject matter expert on various products and tools to enhance engineering productivity.
- Utilize knowledge and experience to drive continuous improvement of products and platforms.
- Communicate effectively, both verbally and in writing, to build strong relationships with partner teams and deliver high-quality service.
- Qualifications:
- BSc/Associate degree in Computer Science, Engineering, or a related field.
- Strong interpersonal skills, with the ability to build relationships within a diverse, global, and cross-functional team.
- Basic proficiency with development tools such as Python, SQL, PHP, JavaScript, or similar.
- Adaptability to rapidly changing environments and a willingness to learn new technologies quickly.
- Excellent analytical, problem-solving, and organizational skills, with a focus on maintaining clarity under pressure.
- Ability to quickly assess, analyze, and troubleshoot issues, communicating findings clearly and concisely.
- Fluency in English.
- Preferred Qualifications:
- Experience with Business Intelligence visualization tools such as Tableau, MicroStrategy, or Power BI.
- Background in operations/support roles or other technical positions.
- Commitment to ongoing technical training and career development.
This position offers comprehensive benefits, including medical, dental, vision, life insurance, 401k, and more.
Our Commitment:
At Crystal Equation Corporation, we empower individuals and advance technology initiatives by fostering trust. Your recruiter will prepare you for the interview process, gather feedback, guide you through necessary paperwork, and provide support for a successful start. We are dedicated to empowering you throughout your professional journey.
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