Bilingual Administrative Assistant
3 weeks ago
At Thyme Care, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. Our mission is to transform the cancer care experience for patients, caregivers, and loved ones. We're committed to promoting the health and well-being of all individuals and recognize a history of inequality in healthcare. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build.
Your Role
As an Administrative Assistant, you will handle inbound and outbound calls, text messages, secure emails, and faxes from members and providers, connecting them to their Care Team. You will also provide administrative support by generating member reports and data entry. This role reports into our Team Lead and is a remote position, eligible for individuals throughout the United States. Our headquarters are based in Nashville, and if you live within the region, it's preferred that you work from the Nashville office 5 days a week.
Responsibilities
- Provide telephonic, text, fax, and email support for our members
- Identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
- Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
- Schedule patient and provider calls and case conferences, as needed
- Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution
Requirements
- People-first. Thyme Care's mission and members matter to you, deeply.
- Bilingual. You have English and Spanish language proficiency in verbal and written communication.
- Organized. You bring structure to chaos. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
- Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
- Culture carrier. You're curious, resilient, have a growth mindset, and are committed to fostering a positive environment.
Our Values
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
This is a non-exempt, full-time position. The pay rate for this role is $19.23/hour. We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.
We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.
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