Helpdesk Support Specialist

4 weeks ago


La Vergne, Tennessee, United States Inova Health System Full time
Job Summary

We are seeking a highly skilled IT Support Analyst to join our team at Inova Health System. As a key member of our IT department, you will provide technical support to end-users, troubleshoot hardware and software issues, and perform user administration duties.

Key Responsibilities
  • Provide front-line technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
  • Respond to, document, and resolve service tickets in a timely manner according to SLA.
  • Diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members.
  • Perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention.
  • Support multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment.
Requirements
  • High school diploma or its equivalent required.
  • Associate Degree or equivalent Technical School, preferred.
  • Provide exceptional customer service in person, via phone, and email as appropriate.
  • Resolve help desk issues, including troubleshooting hardware and software issues.
  • Perform user administration duties.
Competencies
  • Self-motivated, detail-oriented, and able to stay on task.
  • Proven ability to research and problem-solve in a timely manner.
  • PC hardware and Windows operating systems.
  • Mobile device hardware and operating systems, including Microsoft, Apple, and Android.
Work Environment

This position requires independent work, sharing information, and assisting others with work orders. The IT Support Analyst will work in a fast-paced environment and must be able to adapt to changing priorities and deadlines.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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