Service Team Manager
7 days ago
**About the Role**
We are seeking a highly experienced and skilled Customer Service Team Lead to join our team at Holzprofi24. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
**Key Responsibilities**
- Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels
- Develop and implement customer service strategies to improve customer experience and loyalty
- Collaborate with other departments to ensure seamless customer service delivery
- Provide coaching and training to customer service representatives to improve their skills and knowledge
- Monitor and analyze customer feedback and service metrics to identify areas for improvement
**Requirements**
- Proven experience in customer service leadership, preferably in a retail or e-commerce environment
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
**What We Offer**
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a successful and growing company
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