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Customer Service Team Lead

2 months ago

Commerce City, Colorado, United States Revolution Foods Full time
Job Title: Customer Service Server Lead

We are seeking a highly skilled and experienced Customer Service Server Lead to join our team at Revolution Foods. As a key member of our operations team, you will be responsible for leading our server staff and ensuring exceptional customer service.

Key Responsibilities:
  • Leadership and Training: Provide guidance and training to server staff on proper procedures and protocols to ensure seamless service delivery.
  • Server Coverage and Support: Provide support to servers as needed, including lifting up to 50 pounds, and ensuring that all servers are equipped to handle customer requests.
  • Communication and Coordination: Maintain open communication channels with account managers to ensure timely and accurate delivery of meals, and coordinate with servers to ensure smooth service operations.
  • Quality Control and Assurance: Monitor and maintain high standards of quality and service, ensuring that all customers receive exceptional service.
  • Time Management and Attendance: Manage server time and attendance, ensuring that all staff are on schedule and meeting productivity expectations.
Requirements:
  • Experience and Skills: 1-2 years of experience in a fast-paced service environment, with a shift lead capacity, cashier in food service, or equivalent.
  • Education and Certifications: High school diploma or equivalent, and food handler certification.
  • Personal Qualities: Strong leadership and communication skills, with the ability to work effectively in a team environment.
Compensation:

$18.00 - $20.00 per hour