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Manager of Client Services

2 months ago

Commerce, Oklahoma, United States Holzprofi24 Full time
Position Overview:

We are seeking a dedicated **Customer Service Team Leader** to oversee our customer support operations at Holzprofi24. This role is pivotal in ensuring our clients receive exceptional service and support.

Key Responsibilities:
  • Lead and mentor a team of customer service representatives, fostering a culture of excellence.
  • Utilize your background in **Business Administration** or **Quality Management** to implement best practices.
  • Manage service processes within the **E-Commerce** sector, ensuring efficiency and effectiveness.
  • Leverage your proficiency in **MS-Office**, particularly **Excel**, for reporting and analysis.
  • Oversee the use of digital communication tools and **ERP systems** to enhance customer interactions.
  • Utilize your strong analytical skills to identify and resolve issues proactively.
Qualifications:
  • A minimum of several years of experience in **Customer Service**.
  • Demonstrated experience in leading large teams.
  • Fluency in both **German** and **English**, with excellent communication skills.
  • A strong problem-solving mindset and the ability to work independently.
What We Provide:
  • An engaging work environment with opportunities for professional growth.
  • A flat organizational structure that encourages initiative and responsibility.
  • A supportive team eager to benefit from your expertise.
  • A creative and diverse workplace atmosphere.