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Customer Experience Leader

2 months ago

Commerce, Oklahoma, United States Holzprofi24 Full time

**About the Role**

We are seeking a highly experienced and skilled Customer Service Team Lead to join our team at Holzprofi24. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

**Key Responsibilities**

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels
  • Develop and implement customer service strategies to improve customer experience and loyalty
  • Collaborate with other departments to ensure seamless customer service across all touchpoints
  • Provide coaching and training to customer service representatives to improve their skills and knowledge
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement

**Requirements**

  • Minimum 5 years of experience in customer service leadership roles
  • Proven track record of improving customer satisfaction and service levels
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong knowledge of customer service principles and practices

**What We Offer**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a talented and dedicated team