Dental Office Coordinator
3 days ago
**Job Summary**
Familia Dental is seeking a highly skilled and motivated Dental Office Coordinator to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.
**Key Responsibilities**
- Welcoming and escorting patients in a professional and friendly manner
- Gathering information from patients and scanning it into our Electronic Medical Record (EMR)
- Confirming insurance eligibility and coverage for each patient
- Scheduling appointments and assisting with appointment confirmation calls
- Answering patient questions regarding co-pays and deductibles and collecting payments as needed
- Scheduling and rescheduling appointments for patients
- Calling patients to confirm upcoming appointments or to reschedule missed appointments
- Recognizing signs of a dental emergency and ensuring proper and timely response
- Understanding and explaining insurance benefits and financial options to patients
- Maintaining a neat and organized workspace
- Protecting the confidentiality of patient information
- Notifying the Office Manager of equipment trouble or general safety concerns
- Attending and participating in morning huddles, chart reviews, and regular office meetings
- Understanding and following HIPAA regulations and maintaining confidentiality
- Understanding and following state and Federal OSHA laws, infection control, and safety standards in the dental office
- Learning and following Familia Dental's administrative and operational procedures
- Reviewing and following the Employee Handbook to ensure consistent standards
- Communicating with the Office Manager to establish office goals and insurance concerns
- Maintaining a professional working environment within the office team
- Cleaning, disposing of trash, and submitting trouble ticket submissions to correct any maintenance issues
**Requirements**
- Excellent customer service and verbal communication skills
- Ability to read, write, speak, and understand information and effectively present it to patients
- Ability to apply common sense understanding to carry out details written or verbally instructed
- Basic computer knowledge and experience with dental management software (EagleSoft experience preferred)
- Ability to work in a fast-paced, patient-focused environment
- Detail-oriented and able to follow insurance plan rules and protocols
- Interpersonal skills and ability to be patient and sensitive to patient emotions
- Listening skills and ability to follow directions from a Dentist or supervisor
- Organizational skills and ability to ensure all record-keeping requirements are fully and accurately completed
**Preferred Qualifications**
- Previous dental office experience
- Excellent customer service skills
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