Front Desk Receptionist

3 weeks ago


Virginia Beach, Virginia, United States miaar Full time

Role Summary

We are seeking a highly skilled and enthusiastic Front Desk Receptionist to join our team at miaar. As the first point of contact for our patients and visitors, you will play a vital role in creating a positive and welcoming experience.

Key Responsibilities

  • Welcome and greet patients and visitors in person or on the telephone, providing a warm and friendly welcome.
  • Answer or refer inquiries in a timely and professional manner, ensuring that patients receive the information they need.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by efficiently managing appointments and workflows.
  • Schedule appointments in person or by telephone, ensuring that patients are seen in a timely manner.
  • Comfort patients by anticipating their anxieties, answering their questions, and maintaining a clean and organized reception area.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information, ensuring accuracy and confidentiality.
  • Record and update financial information, record and collect patient charges, control past due payments, and protect patients' rights by maintaining confidentiality of personal and financial information.
  • Help patients in distress by responding to emergencies and providing support.
  • Maintain operation by following policies and procedures, ensuring that the reception area is clean, organized, and welcoming.

Requirements

  • Positive attitude and excellent customer service skills.
  • Ability to multi-task and be flexible, with a focus on providing exceptional patient care.
  • Excellent time management and organization skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Attention to detail and quality focus, with a commitment to maintaining high standards.


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