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ES Clerk II

2 months ago


San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: ES Clerk II

We are seeking a highly motivated and detail-oriented ES Clerk II to join our team at the Texas Health and Human Services Commission. As an ES Clerk II, you will provide a variety of clerical support services in a service delivery office, including processing mail, reviewing applications, and responding to client inquiries.

Key Responsibilities:
  • Process mail, open and date stamp incoming applications and supporting documents.
  • Review applications for required signature, date, and supporting documents.
  • Log applications and assign complete applications for processing.
  • Return incomplete applications to clients and assist with completion when necessary/requested.
  • Copies and returns original documents upon request to clients/customers.
  • Respond to client inquiries and requests for assistance.
Requirements:
  • Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
  • Ability to complete required work within specified deadlines.
  • Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
  • Ability to communicate verbally and in writing.
  • Ability to establish rapport with and relate to clients.
Working Environment:

The ES Clerk II will work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines. The ideal candidate will be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

We offer a dynamic and innovative work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.