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Medical Office Coordinator

2 months ago

Point, Texas, United States American Family Care Full time
Job Summary

American Family Care is seeking a highly skilled and experienced Medical Assistant to join our team as a Front Office Lead. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities:
  • Lead by Example: Demonstrate exceptional customer service skills and set the standard for our front office team.
  • Training and Development: Assist in the training and development of front office staff to ensure they have the skills and knowledge needed to provide excellent patient care.
  • Schedule Management: Assist in managing the schedule to ensure adequate coverage and minimize wait times for patients.
  • Registration and Insurance Verification: Oversee the registration and insurance verification process to ensure accuracy and efficiency.
  • Checkout Process: Ensure a smooth checkout process for patients, including processing payments and handling any issues that may arise.
  • Day Sheet Records: Perform weekly packaging of day sheet records to help reconcile receipts and ensure accurate financial records.
  • Task Logs and Patient Disposition: Ensure compliance with daily task logs and patient disposition logs to maintain accurate records and ensure patient safety.
  • Inventory Management: Help maintain inventory levels to support day-to-day front office operations.
  • EOBs and Insurance Payments: Ensure EOBs and insurance payments are scanned and invoices are sent in a timely manner.
  • Cleanliness and Decorum: Ensure the cleanliness and decorum of all spaces within the facility, including patient rooms and common areas.
  • Worker's Comp Files: Maintain accurate and up-to-date Worker's Comp files and records.
  • State DOT Physicals Program: Oversee the State DOT Physicals program to ensure compliance and accuracy.
  • Patient Complaints: Handle patient complaints in a professional and confidential manner.
Requirements:
  • Medical Assistant Certificate: Must possess a Medical Assistant Certificate.
  • BLS Certification: Basic Life Support (BLS) certification is preferred.
  • Weekend Availability: Must be willing to work weekends and some afternoon shifts.
  • Exceptional Customer Service: Possess exceptional customer service skills and a strong commitment to patient satisfaction.
Benefits:
  • Competitive Pay: $21.00 per hour.
  • Flexible Scheduling: Opportunities for flexible scheduling, including day and night shifts.
  • Professional Development: Opportunities for professional development and growth within the company.