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Customer Service Ambassador

2 months ago

Longmont, Colorado, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service and ensuring a positive member experience.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Previous customer service experience is preferred.
  • Basic Computer Proficiency: Basic computer skills are required.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Positive Attitude: An upbeat and positive attitude is a must.
  • Punctuality and Reliability: Punctuality and reliability are essential.
  • Exceptional Customer Service Skills: Exceptional customer service skills are required, including the ability to interact in a positive and professional way with members and co-workers.
  • Strong Listening Skills: Strong listening skills, including the ability to empathize and problem-solve, are essential.
  • Diplomacy: Diplomacy in all interactions, using appropriate behavior and language, is required.
  • Age Requirement: Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Benefits:
  • Employee Recognition Program: Employee recognition program.
  • Advancement Opportunities: Advancement opportunities.