Parts and Service Representative
1 week ago
We are seeking a highly motivated and detail-oriented Parts and Service Representative to join our team at Everglades Equipment Group. As a key member of our Parts and Service department, you will be responsible for selling, receiving, and delivering parts, attachments, and accessories to our customers.
Key Responsibilities:
- Look up and order parts for John Deere equipment using JDPOINT ordering system and PMPRO catalog system
- Look up and order parts for other vendors using their website catalogs
- Sell and order parts required to fill customer needs using PFW business system
- Promote and sell products and/or services to meet customer needs
- Supply Service Technicians with parts as required
- Assist with preparing and maintaining merchandise displays
- Assist in keeping parts department clean and orderly
- Follow up on shortages and expedites issues by reporting to the manager
- Field internal and external customer inquiries to the Service Department
- Open work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintain control until they are closed and invoiced
- Maintain the service library with current information under the direct supervision of the Aftermarket Manager
- Maintain Service Department and Parts Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Assist in answering service phone calls
- Maintain accessories and supplies and prepare replacement orders
- May prepare Service Technician efficiency reports and other reports as needed
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Assist in maintaining all departmental tools, equipment, and vehicles are in good working order
Requirements:
- Basic data entry/keyboarding skills
- Basic machinery knowledge
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting services
- Ability to use standard desktop load applications such as Microsoft Office and internal functions
- Knowledge of office procedures
- Parts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts Manager
- Ability to use the JD Pathways/John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering
- Ability to learn PFW business system for invoicing, receipting and ordering parts for customers
- Ability to work in a team environment
- Ability to lift items weighing up to 75 lbs.
- High School diploma or equivalent experience
- Fork lift license required
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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