Customer Service Representative

22 hours ago


Orlando, Florida, United States TalentBurst Full time
Job Title: Customer Support Representative

At TalentBurst, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients in the avionics and AGS departments.

Key Responsibilities:
  • Respond to customer inquiries in a timely and accurate manner, ensuring that customer-specific pricing, contracts, and requirements are met.
  • Maintain knowledge of customer and *** agreements, and act on that information as appropriate.
  • Act as a point of contact between assigned customers and *** Avionics, Inc., identifying possible upselling and sales opportunities to action or forward to regional sales managers.
  • Ensure overall customer satisfaction and escalate required customer issues to Manager and through Account Management channels as appropriate.
Requirements:
  • Minimum of 4 years of direct Customer Service related experience, preferably within Aerospace, Electronics, and/or sales background.
  • Proficient in SAP, Microsoft Excel, Word, PowerPoint, and Outlook.
  • Strong oral and written communications skills, including telephone skills.
  • Ability to work independently and as part of a team, maintaining business confidentiality.
Preferred Qualifications:
  • Fluency in French, Spanish, or Portuguese.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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