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Parts and Service Representative
2 months ago
We are seeking a highly skilled Parts and Service Representative to join our team at Everglades Equipment Group. As a key member of our Parts and Service department, you will be responsible for selling, receiving, and delivering parts, attachments, and accessories to our customers.
Key Responsibilities- Sales and Ordering: Look up and order parts for John Deere equipment using JDPOINT ordering system and PMPRO catalog system. Look up and order parts for other vendors using their website catalogs. Sell and order parts required to fill customer needs using PFW business system.
- Customer Service: Promote and sell products and/or services to meet customer needs. Supply Service Technicians with parts as required. Assist with preparing and maintaining merchandise displays.
- Inventory Management: Assist in keeping the parts department clean and orderly. Follow up on shortages and expedites issues by reporting to the manager.
- Administrative Tasks: Open work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintain control until they are closed and invoiced. Maintain the service library with current information under the direct supervision of the Aftermarket Manager.
- Reporting and Record-Keeping: Maintain Service Department and Parts Department filing and records. Update customer profiles using equipment, hours, or other information from the customer work orders.
- Additional Responsibilities: Assist in answering service phone calls. Maintain accessories and supplies and prepare replacement orders. May prepare Service Technician efficiency reports and other reports as needed. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
- Education: High School diploma or equivalent experience.
- Skills: Basic data entry/keyboarding skills. Basic machinery knowledge. Ability to use the JD Pathways/John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering. Ability to learn PFW business system for invoicing, receipting, and ordering parts for customers.
- Experience: Forklift license required.
- Personal Qualities: Ability to work in a team environment. Ability to lift items weighing up to 75 lbs.
