Parts Sales Representative

2 weeks ago


Orlando, Florida, United States Everglades Equipment Group, Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Parts & Service Representative to join our team at Everglades Equipment Group, Inc. As a key member of our service department, you will be responsible for selling, receiving, and delivering parts, attachments, and accessories to our customers.

Key Responsibilities
  • Utilize JDPOINT ordering system and PMPRO catalog system to look up and order parts for John Deere equipment
  • Order parts from other vendors using their website catalogs
  • Sell and order parts required to fill customer needs using PFW business system
  • Promote and sell products and/or services to meet customer needs
  • Supply Service Technicians with parts as required
  • Maintain a clean and organized parts department
  • Follow up on inventory shortages and expedite issues by reporting to the manager
  • Field internal and external customer inquiries to the Service Department
  • Open work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintain control until they are closed and invoiced
  • Maintain daily and report all backorders on workorders to service manager
  • Maintain Service Department and Parts Department filing and records
  • Maintain a positive attitude while performing daily tasks
  • Create DPAC cases when needed to secure parts on work orders
  • Maintain accessories and supplies and prepare replacement orders
  • Check in machine down parts for service department
  • Secure parts for work orders and deliver them to the technician's work area
  • Return parts off workorders in a timely manner so the job can be closed out for invoicing
Requirements
  • Basic data entry/keyboarding skills
  • Basic machinery knowledge
  • Ability to use JD Pathways/John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering
  • Ability to learn PFW business system for invoicing, receipting, and ordering parts for customers
  • Ability to work in a team environment
  • Ability to lift items weighing up to 75 lbs
  • High School diploma or equivalent experience
  • Fork lift license required

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