Quality Assurance Program Manager

1 week ago

Houston, Texas, United States ECI Software Solutions Full time
About ECI Software Solutions

ECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. With a strong focus on innovation and customer satisfaction, we strive to empower entrepreneurs and business owners to achieve their goals.

Job Summary

We are seeking a highly skilled Quality Assurance Program Manager to drive software and software development process improvement across our organization. As a key member of our team, you will be responsible for developing and implementing best-in-class processes, tooling, and practices for our global product line.

Key Responsibilities
  • Contribute to all quality process initiatives related to the Software Development Life Cycle (SDLC) and Agile/Scrum development methodologies.
  • Lead the initiative to define quality KPIs for the entire organization and support divisions in defining specific quality metrics and thresholds.
  • Participate in conversations with personnel across the division to understand and resolve issues originating from QA initiatives.
  • Actively participate in quality improvement programs, foster strategic operations to reduce technical debt, and guide product teams to define appropriate metrics.
  • Lead SDLC and PDLC sessions pertaining to quality assessment and improvement and work with executive leadership at the division and corporate level.
  • Identify common QA activities across the organization and develop QA automation practices, guidelines, and frameworks that can be shared across the organization.
  • Support the implementation and maintenance of QA standards and audits across the organization and develop a Quality Management System for ECI Solutions.
  • Effectively manage vendor relationships.
Requirements
  • At least 7 years of experience in software quality assurance.
  • A bachelor's degree in computer science, information systems, or a related field.
  • Proven track record for transitioning teams and software products from manual to automated testing.
  • Familiarity with QA Automation Frameworks with demonstrable knowledge.
  • Familiarity with Scenario Based Testing using Behavior Driven Development (BDD) and/or Test-Driven Development.
  • Good understanding of automated testing metrics and methodologies (code coverage, unit testing, integration testing, etc.).
  • Understanding of frameworks like Cucumber, JEST, Mocha, etc.
  • Prior experience managing and supporting Device and User Interface testing using frameworks like BrowserStack, AWS Device Farm, or others.
  • In-depth understanding of introducing automation for Regression Testing.
  • Prior experience using tools like Selenium WebDriver for web-based application testing / TestComplete for UI Functional Testing.
  • Prior experience using Postman / Insomnia for API testing.
  • Good understanding of using Jira for Agile Project Management and Git for source code management.
  • Prior experience supporting an organization-wide Quality Management System, but also awareness and empathy towards products and divisions needing to enhance their processes to support specific standards and certifications.
  • Good understanding of procedures for de-identifying test data, when obtained from real data.
  • Good understanding of QA Tools like Zephyr Scale for test management and execution. Good understanding of specialized testing tools like LoadNinja, SwaggerHub, etc.
  • Good understanding of observability tools and deriving best practices from the data obtained through these tools.
Preferred Qualifications
  • Certifications from leading Quality Assurance / Agile Process bodies (e.g., ASTQB, ISTQB, Certified SCRUM Master, SAFe Certifications).
  • Background in developing QA processes for ERP software or eCommerce solutions.
  • Familiarity in transitioning QA practices for monolith into QA practices for microservices.

ECI Software Solutions is an equal opportunity employer.

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