Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at US Tech Solutions, Inc.
Job Summary:
The Customer Service Team plays a critical role in our global supply chain, ensuring orders are managed efficiently and accurately from receipt to shipment.
Key Responsibilities:
- Serve as primary contact for national or priority accounts and sales managers in all telephone and written communications.
- Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments.
- Enter and maintain accurate pricing and toy specifications.
- Establish and maintain system code files and customer profiles.
- Maintain proper dating terms and promotional programs on all purchase orders.
- Perform the on-line stock commitment process.
- Research and resolve domestic and direct import order and shipment problems.
- Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
- Coordinate and monitor the shipment of allocated items.
- Provide accurate item, order, and shipment information to customers, Salesforce, and management for use in planning, scheduling, and forecasting.
- Maximize order fill rates to assigned accounts.
- Initiate changes or cancellations of orders to avoid shipping problems.
- Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Requirements:
- Accountability to take personal ownership for delivering and exceeding your commitments.
- Communication skills to promote a free flow of information throughout the organization.
- Speed to pursue business objectives with passion and a sense of urgency.
Education:
An Associate's degree in business or equivalent experience is required. Experience in Customer Service or a related field is also necessary.
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