Customer Service Representative

2 weeks ago


Aurora, New York, United States MacKenzie-Childs Full time
Job Summary

We are seeking a highly skilled Customer Relations Representative to join our Wholesale team at MacKenzie-Childs. As a key member of our team, you will play a vital role in delivering exceptional customer service and sales support to our retail partners.

Key Responsibilities
  • Provide prompt and professional responses to customer inquiries via email and phone.
  • Collaborate with the Sales Team to deliver outstanding customer experiences while adhering to MacKenzie-Childs guidelines.
  • Ensure timely receipt of orders and coordinate with warehouse/operations teams to process shipments and provide tracking information.
  • Attend regular touch-base calls with sales team and customers to discuss business updates and sales goals.
Additional Responsibilities
  • Share operational and logistical business updates and sales goals with accounts and follow up with telephone calls as necessary.
  • Attention to detail and sound knowledge of product information to complete necessary documents.
Requirements
  • 4-year College Degree or equivalent work experience.
  • Data entry and Microsoft applications skills.
Special Requirements
  • Mandatory travel to tradeshows semi-annually.
Knowledge, Skills, and Abilities
  • Ability to multitask and work in a fast-paced environment with a focus on meeting deadlines.
  • Excellent attention to detail and ability to read and interpret paperwork.
  • Maintain consistent, dependable attendance.
  • Computer proficiency includes word processing, data entry, spreadsheets, and generating reports using standard software applications.
  • Excellent communication and organizational skills.


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