Customer Service Representative

3 days ago


East Norwich, New York, United States Catalyst Marketing Group Full time
Job Overview

We're seeking a skilled Customer Service Representative to join our team at Catalyst Marketing Group. As a representative, you will be the face of our top telecommunications client, specializing in fiber-optic technology that delivers the highest speed of internet available in the Northeast.

Your primary responsibility will be to provide exceptional customer service, ensuring that our client's customers receive the best possible experience. This includes guiding potential customers in making informed decisions about their telecom needs and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer service to our client's customers
  • Offer guidance and support to customers to ensure they make informed decisions about their telecom needs
  • Resolve customer complaints and issues in a timely and professional manner
  • Work closely with our client's team to ensure seamless communication and collaboration
What We Offer
  • Paid training and development opportunities
  • Sign-on bonus and competitive compensation package
  • Management training program and opportunities for advancement
  • 401(k) match and other benefits

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a willingness to learn, we encourage you to apply for this exciting opportunity.



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