Customer Service Representative

2 weeks ago


East Aurora, New York, United States TalentBurst Full time
Job Title: Key Account Coordinator – Global Supply Chain

The Customer Service Team plays a vital role in the Mattel global supply chain by ensuring orders are managed efficiently and accurately from receipt to shipment.

Responsibilities:
  • Process account purchase orders from receipt to shipment to ensure timely and economical shipments.
  • Enter and maintain accurate pricing and toy specifications.
  • Establish and maintain system code files and customer profiles.
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders.
  • Perform the on-line stock commitment process.
  • Research and resolve domestic and direct import order and shipment problems.
  • Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
  • Coordinate and monitor the shipment of allocated items.
  • Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.
  • Maximize order fill rates to assigned accounts.
  • Initiate changes or cancellations of orders to avoid shipping problems.
  • Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Requirements:
  • Associate's degree in business or equivalent experience.
  • Experience in Customer Service or related field.
  • Exceptional interpersonal and communication skills.
  • Excellent analytical skills.
  • Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
  • Computer proficiency in Microsoft Word and Excel.
  • Mature judgment and strong organizational skills.
  • Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
  • Thorough understanding of FP credit requirements, dating terms and promotional programs.


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