Customer Service Representative

3 weeks ago


Nashville, Tennessee, United States Advance Financial Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, assisting them with loan applications, and working with team leads to meet and exceed monthly goals.

Key Responsibilities

  • Assist customers with loan applications from start to finish
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with team leads to meet and exceed monthly goals
  • Use company best practices to provide consistent and amazing customer service
  • Listen and build relationships with customers and teammates
  • Participate in ongoing learning and development
  • Complete other responsibilities assigned by management

Requirements

  • High School Graduate or equivalent
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in a service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation and be able to travel to various locations
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable
  • Computer proficiency required

Benefits

  • $16-$24 per hour
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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