Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, assisting them with loan applications, and working with team leads to meet and exceed monthly goals.
Key Responsibilities
- Assist customers with loan applications from start to finish
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Work collaboratively with team leads to meet and exceed monthly goals
- Use company best practices to provide consistent and amazing customer service
- Listen and build relationships with customers and teammates
- Participate in ongoing learning and development
- Complete other responsibilities assigned by management
Requirements
- High School Graduate or equivalent
- Phone Customer Service experience preferred
- Dedication to helping others
- Experience in a service-related field (cash handling experience preferred)
- Must be willing to work in an environment where performance will be measured and judged
- Must have reliable transportation and be able to travel to various locations
- Understand the demands of working in a retail environment
- Excellent sales skills focused on growing the company
- Must be observant and have great judgment
- Stay coachable
- Computer proficiency required
Benefits
- $16-$24 per hour
- $500 Sign-on Bonus paid after 90 days of employment
- Generous PTO and paid time off to volunteer
- Paid parental leave
- 100% company-paid health insurance
- 401k with 5% company match
- Student Loan Repayment Plan
Work Environment
Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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